Communication

We’re always happy to help.

If you have questions about your order, customization details, bulk orders, or special event requests, please feel free to reach out.

📩 elalyacandle@gmail.com

Response Time

We aim to respond to all inquiries within 24–48 business hours.

Custom & Event Orders

For wedding favors, bulk orders, and custom requests, we recommend contacting us before placing your order so we can assist you with timelines and details.

FAQs

As our products are made to order and often personalized, we do not accept returns.
However, if your order arrives damaged or defective, please contact us within 48 hours of delivery, and we will be happy to assist you.

All Elalya Candle products are carefully handcrafted to order.
Orders are typically prepared and shipped within 3–7 business days.
For bulk or custom orders, production times may vary and will be communicated accordingly.

Shipping costs are calculated automatically at checkout based on your order and delivery address.
We may offer free shipping promotions during selected periods.

All of our products are handcrafted in Turkey at the Elalya Candle atelier.
We use premium materials and thoughtfully selected finishing touches in every piece.

Shipping costs are calculated based on your location and the items in your order. You will always find out the shipping cost before purchasing.

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